United Bank & Trust
Personal Business
Online Banking:

 Security

Customer Notifications

Quicken 2011 Discontinued
Quicken Online Service Discontinuation - April 30, 2014
QuickBooks Online Service Discontinuation - May 31, 2014

Microsoft Windows XP Discontinued April 8, 2014
On April 8, 2014 Microsoft will no longer offer technical assistance or provide security updates for Windows XP. Without security updates, your computer will be more susceptible to internet threats, which could lead to compromised account information. If your computer has Windows XP and is used for online banking activities, you should consider upgrading to protect your account information.

  • What operating systems will Microsoft continue to support?
    • Windows 8.1, Windows 7, Windows Vista
  • How can I determine what version of Windows I am running?
    • Click Here to access Microsoft's online operating system checker.
  • Can I still access my online banking account if I still run Windows XP?
    • Yes, you will still be able to access Online Banking, but you will be better protected with the most recent version of Windows.
  • How can I upgrade my operating system?
    • You can check with your local computer support to help determine if your computer’s hardware can support the new operating system. If your computer hardware is not capable, we recommended purchasing a new computer.

FBI New E-Scams and Warning

Internet Online Banking Best Practices - Fraud Protection

Intuit QuickBooks Order Confirmation Hoax

FDIC 2012 Special Alerts

New Phishing Scam Hurts Small Businesses

Fraud Alert: BBB Issues Nationwide Warning 

Online Security

  • Do not use your social security number as a username or password. Change your password regularly and use combinations of letters, numbers and special characters ( #, *, @) to strengthen your password.
  • Do not use your online banking username or password for other online accounts.
  • Protect your passwords; do not write them down.
  • Protect security challenge questions. Use easy to remember answers, but hard for others to guess. To protect your United Bank & Trust online account, do not use questions and answers used on other web sites.
    • You can change your password and security challenge questions/answers by selecting "Options" tab at the top of the page once you sign in.
  • For your protection make sure anti-virus and anti-malware software is up to date. Perform regular scans on your computer to detect and remove any malicious threats.
  • Use secure sites for shopping online. Online shopping should be with a vendor you know and trust. Look for the secure symbol in your browser, such as the lock in the lower right hand corner or "https" included in the address bar.
  • Log off online banking sites or other web sites you enter credit or debit card information when finished.
  • You should update your Mobile Banking profile if you lose your phone or upgrade to a new device.
    • You can manage your Mobile Banking profile from your computer when you sign into www.ubankonline.com. Select "Options", scroll to the section labeled "Mobile Banking Profile" and select "Manage Your Device(s)." You can also call 785-562-4312 to update your Mobile Banking profile.

Preventing Fraud

  • The most effective method of reducing fraud is to detect and identify it. Be cautious of suspicious e-mails. Never click on hyperlinks from unknown senders. These fraudulent e-mails can direct your internet browser to malicious web sites.
  • Forward fraudulent e-mails to reportphishing@ubankonline.com.
  • Delete the e-mail immediately after forwarding it.
  • If you feel you have responded to a fraudulent email, text message, or phone call, please call 785-562-4312 for assistance. Provide as much information as possible contained in the message.
United Bank & Trust will NEVER make a phone call or send a text message requesting your PIN, social security number, complete debit card number, or your debit card's security code.

Mobile Banking

  • Use a password to lock your screen when your phone is not in use.
  • Remove old text messages from your financial institution prior to selling, loaning, or discarding your phone.
  • Do not send confidential information, such as complete account numbers, social security numbers, and passwords via text message.
  • You should update your Mobile Banking profile if you lose your phone or upgrade to a new device.
    • You can manage your Mobile Banking profile from your computer when you sign into www.ubankonline.com. Select "Options", scroll to the section labeled "Mobile Banking Profile" and select "Manage Your Device(s)." You can also call 785-562-4312 to update your Mobile Banking profile.
  • When you are finished with Mobile Banking select Log Out, rather than just closing the application.

Debit Cards

  • Keep your debit card in a safe and secure location. Review account activity for any suspicious transactions.

    If your debit card is lost, stolen or if you suspect suspicious activity please call one of the following numbers:

    1-800-406-9289 – Business hours
    1-800-554-8969 – Non-business hours

    You will need to provide your account number, name, and address. A confirmation number will be provided.
  • After shutting down your debit card, please call your local branch the next business day to order a new card.
  • Memorize your PIN. Do not write it down or share your PIN.
  • Do not use ATMs that appear to be tampered with.
  • Do not enter your valuable debit card information (number, PIN, security code) on any internet sites you do not trust or that appear suspect (this includes telephone purchases).