Security
Debit Cards:
Please do not
- Share your pin number.
- Enter your valuable debit card information (number, PIN number, security code) on any internet sites you do not trust or that appear suspect. (This includes over-the-phone purchases)
- Use ATMs that appear to be tampered with.
If your card is lost or stolen:
- Immediately call one of our branches and report the card lost or stolen. One of our representatives will close the card and, by request, place an order for a new card which includes a new debit card and pin number. If you discover your card is missing or has been stolen after the bank’s operating hours, please call
- 1-800-554-8969. You will need to provide your account number, name, and address. A confirmation number assuring your card has been cancelled will be issued.
- Review recent account activity to ensure unauthorized purchases have not been made. Report any suspicious transactions immediately.
- If an unauthorized purchase has posted, one of our representatives will work with you to dispute the charge(s).
*By reporting your card missing or stolen immediately, it will protect your from any further damages.*
Suspect phone calls and text messages
In the age of technology, imposters are now using mobile devices as a way to obtain valuable account and personal information. United Bank & Trust will NEVER make a phone call or send a text message requesting your PIN number, social security number, complete debit card number, or your debit card’s security code. If you receive such a phone call or text message, DO NOT release any of this information and please contact one of our branches immediately with as much information as possible concerning the fraud attempt.
What is Phishing?
Phishing is the use of fraudulent e-mail that appears to come from your bank or another trusted business, but actually is from an imposter. Such e-mail asks customers to verify personal information or links to counterfeit websites that appear real.
If you receive a suspicious email that appears to be from United Bank & Trust, please do the following:
- Do not respond to the message or click on any of the links, or change the email in any way
- Forward the email to reportphishing@ubankonline.com
- Delete the email immediately after forwarding it
- Check to make sure that your virus definitions and anti-Spyware are up-to-date, and scan the computer, especially if you accidentally clicked on the link in the email
Security Enhancement
- Email confirmation on password resets. For your protection, as of March 10,2010, United Bank & Trust will send an email confirmation to you when your online banking password is reset. Please return to this page for additional security information.